Posts for behavior

Understanding Search Analytics

July 17, 2017


Search Analytics

SaaS services have helped raise the bar for what we enjoy and now expect from the apps and sites we use every day. By leveraging specialized, managed services, delivering world-class experiences is easier than ever. Moreover, these SaaS services’ innovations enable features and functionality that were otherwise inaccessible to all but the behemoths such as Google and Amazon.

One such feature businesses can now take advantage of is Search Analytics, specifically on-site search analytics. Not to be mistaken for search engine analytics that track aggregate search activity on search engines such as Google, search analytics, in this case, refers to the analysis of search behavior on your own site.

At SearchIQ, our search analytics service empowers our customers with real-time access to a treasure-trove of insights.

“The potential value behind the queries issued by your customers is in practice unbounded. So do not waste this potential— use the knowledge behind these queries.”
Ricardo Baeza-Yates, VP of Yahoo! Research

With our search analytics platform, we stay true to our mission of making advanced technology easy to use. We designed our search analytics platform to be both intuitive and powerful so that our customers have easy access to actionable information. To help illustrate just how search analytics can improve your business we can look at a few examples.

Product Planning
A suit manufacturer can predict trends in colors by analyzing search requests irrespective of what the current store offers. Unsurprisingly, blue is a popular color. Dig a little deeper, and it is clear that lighter colors including lighter shades of blue are more sought after than Black or Navy; the latter not even being amongst the top 5 search terms.

Successful forecasting of product characteristics like color can easily lead to numerous benefits. This includes efficiently meeting demand, maximizing profits, reduction of overages and the subsequent need for inventory liquidation that can hurt the brand.

Search Optimization
Even with insight into your customers’ wants and intentions, it can be difficult to predict exactly how users will search for your products and services. was able to improve their conversion rate for site searches by 82%, by enacting a weekly monitoring campaign of underperforming search terms and adjusting the results accordingly.

There are many complementary techniques to optimize your results at your disposal. 

  • By reviewing search queries that did not lead to results you can tailor the descriptions and tags of substitute products and services to include their keywords used in the failed searches.
  • With tools like synonym mapping (available with SearchIQ), you can map terms such as “slate” to results with similar colors such as “gray” and “azure”.
  • If you find that users are using multiple keywords to search your products and services, a broad match filter can be a better option over phrase matching.

UX Optimization
Search analytics can identify both problems and opportunities in the UX, including your content and navigation strategy. In reviewing the top search results, you can better understand what users had to search for, ergo, what wasn’t easily accessible in your site’s navigation or content presentation.

Simply featuring your site’s most sought-after content on the homepage can lead to a dramatic increase in conversions. Moreover, it is considered best practice to actually showcase what lies beyond the homepage.

The discovery of category or other high-level pages in search results is an indicator that your site’s navigation is either poorly structured or categorized. As a general rule, search is best used for helping users quickly and easily finding specific pages and should not be a replacement for good navigation. Fortunately, SearchIQ can provide the data needed to inform your UX optimization decisions.

In summary, Search Analytics is an often under-utilized, yet highly valuable resource that captures and exposes your users intent, can drive product and service planning, help hone your product merchandising and enable data-driven UX improvements.

SearchIQ includes its analytics suite with all accounts, making the power of on-site search analytics and the business intelligence it provides access to stakeholders across your organization.

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The Importance of Real-Time Analytics

November 16, 2016

What is real-time analytics you ask? Well, when you break it down “real-time” translates to instantaneously, information arrives as soon as it happens without being stored and retrieved later. Analytics is when a system processes and analyzes data or statistics to generate meaningful information regarding the captured information. So when we use the real-time analytics in regards to blogging it refers to information gathered as it happens on your website and displayed in a way that helps you see different trends, the site traffic, page views and how long each page was viewed, etc. Analytics provide value to a blogger as they can come to different design decisions, user experience decisions and content decisions based on what they analyzed with real-time analytics.

A lot of companies realize the importance of real-time analytics because it’s the best way for them to understand their user or customers. Data analysis has become an integral part of many businesses to track their audience behavior. Now companies can find accurate and relevant data instantly. Moreover, in such a competitive marketplace, having instant results drives you to redesign products and marketing plan based on the activity of your users, maybe your site is not as user friendly as you initially thought it was.

Analytics reports are gaining more focus as customer loyalty, customer retention and customer delight have become the deciding factors behind any business strategy. Here are 4 ways to benefit from real-time analytics:

Fast and Accurate Results

Classifying the data instantly, before collecting and storing in the database can be the greatest advantage for your website. Real-time analytics helps in predicting data trends, enabling decision-making quickly and efficiently as compared to conventional decisions. In real-time, data can be consulted immediately rather than waiting to retrieve and analyze data.

High performance analytics helps you take better operational decisions, improving the quality of strategic and tactical decisions. For example, a telecommunication company cut the time required to analyze the data stored in enterprise data warehouse (EDW) from 12 hours to just one minute.

Monitoring Audience Behavior

How well do you know your audience? Industry leaders have always emphasized this question. To provide the content that your visitors will find engaging and tailor it based on their behaviors, it’s very important.

Real-time analytics provides audience insights about your demographics, needs, search behavior, sessions, viewed content and social involvement, thus helping you to support your strategies. You can implement some effective real-time analytics tools on your blog or website, offering dashboards that update immediately.

Opportunity to Improve

Being able to see all roadblocks and loopholes that are frustrating for your visitors can be extremely valuable, not to mention you have the opportunity to make changes and adjustments to your site to remedy these problem areas. Insights provided in real-time (behavioral, demographical etc.) will help you make those decisions instantly.

There are so many ways to adjust your site to make it user-friendly, as you can see in this article by Kissmetrics.

Customer Satisfaction

Today, meeting your customer’s expectations is how businesses define their success. A satisfied visitor is the most prized possession.

Real-time analytics improves customer’s experience and helps to maximize customer satisfaction and market share. According to Alteryx, 63% of companies use analytics to enhance customer satisfaction.

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