Shopify User Guide

1. Getting Started

Steps to follow

1. Login to your Shopify admin console.

2. Go to Apps and Visit Shopify App Store

3. Search for SearchIQ.

4. Click Get to get the SearchIQ app installed to your shop.

5. Install the app

Note: All products are indexed automatically and SearchIQ search is made available in your shop by installing the app.

6. The SearchIQ Dashboard

You should now see the the SearchIQ dasbhoard in your Shopify admin console.

2. Searching

2.1 Autocomplete and Result Page

You should be able to see our autocomplete and result page at this point. For autocomplete, we will show title, description and thumbnail by default. If you are using our cross-domain feature, you will see the domain name as well. For details about cross domain search, you can consult our “Cross Domain Search” Section below. Along with search result, there is thumbnail. For Free accounts, SearchIQ will generate thumbnails in your server and serve from there. For our paid users, thumbnails are generated and hosted on SearchIQ servers and deliver through CDN for better performance and user experience.


Result Page

2.2 Match Option

By default, SearchIQ will return search results based on both relevancy and recency. For a particular user query, our engine will first decide what posts are relevant and rank them based on relevancy score with recency taken into consideration. That is to say, if posts are similar in relevancy, we will rank the latest one higher.

In term of search relevancy, by default, SearchIQ will use Board Match. That is one of the match options that tries to boost up the search coverage by identifying content that has some terms matching the query regardless the word order and form. If you want the match be more restrictive, you can try other matching options like “Full term match” and “Phrase match”.

2.3 Fine-tune the result ranking

a) Field Weight

There are times you want to have better control the result ranking like you want our search engine gives higher priority to the posts the has a title match than description match. To address this need, SearchIQ provides you a field weight control page under “Documents” menu tab that you can go there to adjust the weight at the field level with 10 the highest weight and 0 if you want to ignore.

b) Control what posts to show by user query

If you want to have even more fine-grained control like you want to show a product at the top of the search result for a particular user query, you can achieve this by adding the user query as a tag to your product and give “Tag” field a high weight like 9 to 10 and potentially lower the “Title” weight. This feature may not allow you to explicitly decide what rank #2, #3 and so on but it allows you to show a set of posts for a particular query.

c) Custom sorting (Upcoming!)

SearchIQ will provide custom sorting feature shortly. With this feature, you can do multi-field sorting. For example, if you want the matching content ranked by popularity first and recency next, you can do it in our UI given the popularity field and post date are indexed.

3. Search Analytics

3.1 Analytics Dashboard

SearchIQ tracks what your users searches and clicks on your site and provides you analytic reports. To access your domain reports, login in to your Shop’s admin console and go to Apps -> SearchIQ. Select your shop name (if you have more than one shop in the same account) and click the Analytics on the left sidebar.

In the analytic dashboard, you can see # of searches, # of autocomplete click and # of result page click for your users within a time range you selected. For free account, you can examine the data for the last 24 hours. For larger time range, please consider to upgrade your account. SearchIQ provides both mobile and desktop analytics. You can select view them as a whole under “Traffic: All” or individually. The reports that our users use the most are “Top Search Terms” and “Top Terms with no result” sections. For the “Top Searches Terms” section, you can find out what kinds of content your users expecting from your site. So, you are followed the demand to deliver the content your users interested. For “Top terms with no results” section, you can see if you are really missing out some opportunities there or some search terms are not appeared in your content but you have written about. For latter, you can use our “Synonym” section to fix it. For example, if user search on apparel with brand “A&F” but your product title and description only use the full name “Abercrombie”, it may not come up as a match. If you see “A&F” in your “Top terms with no results” section, you can go to Documents > Synonym Section and add the synonym “Abercrombie, A&F”. This way you are teaching our search engine that they are the same in meaning so next time when user types A&F in search query, Abercrombie products will be shown up in the search result.

3.2 Export the Data

SearchIQ dashboard only shows you top 10 on each analytic section. If you want to obtain a bigger list up to 1000, you can click our “Export” button and download the report data in csv format.

5 Customization

5.1 Autocomplete Customization

Steps to follow:

1. Go to SearchIQ Shopify app.

2. Select Interface.

3. Select Autocomplete tab.

4. Customize the fields as per your requirements.

5. If there is no customization for any specific element you are looking for, please watch the video above.

5.2 Result Page Customization

Steps to follow:

1. Go to SearchIQ Shopify app.

2. Select Interface.

3. Select Results Page tab.

4. Customize the fields as per your requirements.

5. If there is no customization for any specific element you are looking for, please watch the video above.

6.3 Custom CSS Override

Steps to follow:

1. Go to SearchIQ Shopify app.

2. Select Interface.

3. Select General tab.

4. Add CSS rules to override in Custom CSS text area.

5. Click Save. Its done!